🛍️ Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, choose your size and favorite style, and click “Add to Cart.” Then proceed to checkout to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express) for your convenience.
Q: Can I cancel or modify my order after placing it?
A: If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us at [email protected] within 2 hours of placing your order.
đźšš Shipping & Delivery
Q: Do you ship within the USA only?
A: Yes, currently we ship exclusively within the USA.
Q: How long does shipping take?
A: Standard shipping usually takes 5–9 business days. You’ll receive a tracking number once your order has shipped.
Q: How much does shipping cost?
A: We offer free standard shipping on all orders over $80. Orders under $80 will have a flat shipping rate of $9.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and in their original packaging.
Q: How do I start a return or exchange?
A: Email us at [email protected] with your order number and reason for return. We’ll guide you through the next steps.
Q: Are return shipping costs covered?
A: Return shipping is free for damaged or incorrect items. For all other returns, the buyer is responsible for return shipping fees.
đź‘ź Product & Sizing
Q: How do I know which size to order?
A: Please refer to our Size Guide on each product page. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Q: Are your sneakers true to size?
A: Most of our sneakers fit true to size, but please check the specific product descriptions for any sizing notes or recommendations.
đź“ž Customer Support
Q: How can I contact you?
A: You can reach our support team at [email protected]. We typically respond within 24 hours.
Q: Do you offer bulk or wholesale orders?
A: At this time, we do not offer wholesale purchases. However, feel free to reach out if you’re interested—we’d love to discuss potential partnerships.